Stay Alert: Protect Yourself from Impersonation Scams

Scammers are always changing their methods – we want to make sure our members are aware of the current trend of impersonation scams. Recently, some members have received phone calls and texts from scammers pretending to be credit union employees. The scammers are even spoofing our phone numbers so that calls and texts appear to be from Rockland Federal Credit Union on caller ID.

During an impersonation scam, someone calls, texts or emails pretending to be a real Rockland Federal Credit Union representative and tries to trick you into giving them your confidential information. They might try to steal your debit card information, or bypass your security protections to access your accounts online. They may even ask for payment, asking you to visit a branch and make a cash withdrawal to purchase gift cards or bitcoin. They’ll advise you to do this immediately, and to keep it quiet.

How can you protect yourself from these scams? Here are some tips:

• Do not click on hyperlinked phone numbers sent via text or on links inside emails, since they could be a phishing attempt or lead to malicious websites that may compromise your device or steal your personal information.

• Be cautious about sharing personal information over a phone call that you didn’t initiate, even if the caller ID shows Rockland Federal Credit Union. It’s always better to be cautious and protect your personal information from potential scams or identity theft. Hang up and contact us at 800-562-7328.

We’re working hard to keep your accounts safe with strong security practices, but your vigilance is also key to preventing fraud. If you ever receive a suspicious email, phone call, or text impersonating Rockland Federal Credit Union let us know by calling 800-562-7328 or emailing webmail@rfcu.com.

Please share this information with your friends and family members who might be susceptible to this type of fraud.

Act quickly if you suspect fraud.

If you suspect that you’ve fallen for a scam, we’re here to help. 

Please don’t hesitate to call us at 800-562-7328. It’s important to act quickly if you suspect fraud, so please don’t delay in contacting us. We’ll work with you to assess the situation and take appropriate action to minimize any damage. We take every situation seriously, and your safety and security are our top priorities.