Online Banking

BillPay FAQs

How much does BillPay cost?

BillPay is a FREE service.

How do I enroll in BillPay?

Simply login to online banking, click the BillPay tab, and accept the Terms & Conditions. It’s that easy!

How does BillPay work?

When you schedule a payment, the funds are sent by our BillPay provider on your behalf. The payment is then deducted from your checking account 2 business days later.

How do I make a payment?

You first need to add a payee before making a payment. Enter the name of the payee in the “Pay Someone New” box and click “Add.” Enter the requested information and click “Add Payee,” then enter the amount and date of the payment.

How is my payment sent?

Payments are sent electronically or by paper check, depending on the payee. If our provider has a relationship with a payee then the transaction will be transmitted electronically. If you are paying a local company or another person, the payment will be mailed in the form of a check.

How do I know if a payment is sent electronically or by check?

An icon of a lightning bolt indicates an electronic payment, with an expected delivery date of 2 business days. An icon of a check indicates a check payment, with an expected delivery date of 5 business days.

How do I stop a payment that I issued?

A payment sent by paper check can be stopped if it has not cleared by contacting our Member Service Center. If a payment was sent electronically, it cannot be stopped.

Is there anybody I cannot pay via BillPay?

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. Additionally, the following payments are discouraged, but maybe scheduled at your own risk:

Tax payments to the IRS or any other state/government agency

Court-ordered payments, such as alimony or child support

Payments to insurance companies

Payments to student loan companies

Why can’t I edit my payee’s address?

Certain payees have an existing relationship with our provider, which means the payee receives payments electronically or the payee has asked our provider to send payments to an address that may not match the address specified on your bill.

Does a BillPay check expire?

Yes, it expires after 90 days. Funds will be deposited back to your account accordingly.

What are the limits for BillPay?

$9,999.99 per transaction and $19,999.99 per day.

Can I have more than one funding account?

Yes, although only checking accounts are eligible. Please contact our Member Service Center for assistance.

What if I do not have enough money in my account to cover a scheduled payment?

After the first rejection, you will be sent an email stating that the payment could not be debited and that the BillPay service has been blocked. While the block is in place, any payments scheduled to occur during the blocked period will be cancelled. Once the payment successfully clears your checking account, the block will be lifted after 3 business days.

Rockland Federal Credit Union

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