Online Banking

Online Banking FAQs

How do I enroll in Online Banking?

You must complete the OLB registration form, and your application will be reviewed within 1 business day.

What is required to use OLB?

All you need to use OLB is an internet connection and a secure browser that supports 128-bit encryption, such as Google Chrome, Mozilla Firefox, or Safari.
RFCU Online Banking cannot be accessed using Internet
Explorer.

Is OLB secure?

Yes, online banking uses several layers of technology and encrypted web traffic to ensure security for our users.

What are the password requirements?

Your OLB password must be a minimum of 8 characters and contain 3 of the following criteria: lowercase letters, uppercase letters, numbers, or special characters.

Can I reset my password?

Yes, you can use the Forgot Password link to reset your password or contact our Member Service Center for assistance.

Why do I need to receive a one-time passcode when logging in?

Online banking utilizes Multifactor Authentication technology as an added layer of protection for our users. This extra security step helps protect your account from unauthorized access/identity theft. After entering your one-time passcode, you can choose to register your device as Private, and you will not need to complete this extra step in the future.

Should I register my device as Private, or Public?

You should only register trusted devices as Private, such as your home computer. We recommend registering any shared device, such as a school or work computer, as Public.

Can I access all of my accounts online?

Yes, you can view history on all of your accounts. Certain accounts, such as custodial accounts or CDs, will not have transfer capabilities.

Is my account information current?

Yes, the information displayed in OLB is real-time.

How do I enroll in eStatements?

Free. Secure. Paperless. Access your RFCU statement electronically by enrolling in eStatements.

1.The primary account holder logs into RFCU Online Banking. 

2. Under Additional Services, select eStatements.

3. Read and accept the eStatements disclosure and submit the agreement. 

What should I do if my computer gets a virus?

Please contact our Member Service Center immediately. We will temporarily restrict all Online Banking access until your computer is replaced or cleaned by a professional.

I no longer use Online Banking, can I delete the account?

Yes, Please contact our Member Service Center for Assistance.

Rockland Federal Credit Union

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