Bon voyage. We’ll keep an eye on things while you’re away.
At Rockland Federal Credit Union, we’re focused on protecting our members from fraud and unauthorized debits. For that reason, we have put measures in place to block out-of-state and overseas card transactions. To ensure your credit and debit cards are available to you on your journey, please notify us of your travel plans at least 2-3 business days ahead of time.
- Complete our Travel Notification Form or visit the More/Menu section of the RFCU Mobile Banking app
- Call our Member Service Center at (800) 562-7328
Other Helpful Information
We’ll continue to monitor your card activity 24/7, even after you have notified us about your travel plans.
- If you need to reach our debit card processor after normal business hours please call (855) 961-1602 if traveling domestically, or 727-227-2447 if traveling internationally.
- If you need to reach our Visa credit card processor after normal business hours, please call (800) 369-4887 if traveling domestically, or 727-570-4899 if traveling internationally.
- If you are having trouble making a signature transaction with your card, it’s possible that you’ll have more success using your Personal Identification Number (PIN).
- While you’re away, you may receive a call from us verifying a purchase.
Remember, we will never ask for your PIN or the three-digit CVV code located on the back of your card.