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Found 10 Results for: 'online banking'
Online Banking FAQs
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How do I enroll in Online Banking?
You must complete the OLB registration form, and your application will be reviewed within 1 business day.
What is required to use OLB?
All you need to use OLB is an internet connection and a secure browser that supports 128-bit encryption, such as Google Chrome, Mozilla Firefox, or Safari.
RFCU Online Banking cannot be accessed using Internet
Explorer.
Is OLB secure?
Yes, online banking uses several layers of technology and encrypted web traffic to ensure security for our users.
What are the password requirements?
Your OLB password must be a minimum of 8 characters and contain 3 of the following criteria: lowercase letters, uppercase letters, numbers, or special characters.
Can I reset my password?
Yes, you can use the Forgot Password link to reset your password or contact our Member Service Center for assistance.
Why do I need to receive a one-time passcode when logging in?
Online banking utilizes Multifactor Authentication technology as an added layer of protection for our users. This extra security step helps protect your account from unauthorized access/identity theft. After entering your one-time passcode, you can choose to register your device as Private, and you will not need to complete this extra step in the future.
Should I register my device as Private, or Public?
You should only register trusted devices as Private, such as your home computer. We recommend registering any shared device, such as a school or work computer, as Public.
Can I access all of my accounts online?
Yes, you can view history on all of your accounts. Certain accounts, such as custodial accounts or CDs, will not have transfer capabilities.
Is my account information current?
Yes, the information displayed in OLB is real-time.
How do I enroll in eStatements?
Free. Secure. Paperless. Access your RFCU statement electronically by enrolling in eStatements.
1.The primary account holder logs into RFCU Online Banking.
2. Under Additional Services, select eStatements.
3. Read and accept the eStatements disclosure and submit the agreement.
What should I do if my computer gets a virus?
Please contact our Member Service Center immediately. We will temporarily restrict all Online Banking access until your computer is replaced or cleaned by a professional.
I no longer use Online Banking, can I delete the account?
Yes, Please contact our Member Service Center for Assistance.
Online Banking Registration Form
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Business Online Banking
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Today's business world is a right-now proposition. With our Online Banking tools, you get up-to-the-minute information on account balances, cash flow, and major transactions. And you can move funds in an instant to make important payments. The bottom line? Your business gets free access to cutting-edge technology designed to raise efficiency levels and reduce waiting time.
- Transfer money between accounts
- Check balances
- Make check withdrawals
- View check images
- Reconcile accounts
- View your statement
- Make electronic bill payments in minutes
- Download your account data to commercial accounting software for deeper analysis
Security is a Priority
With Rockland Federal Credit Union Online Banking, you can rest assured that your information is secure. We provide the highest level of internet security available and use a private network to transmit your data. A user ID and password system ensures that only you and the employees you authorize can access your company's account.
Online Banking
View Full Page: Online Banking
- Get up-to-the minute account balances
- View recent transactions
- Transfer funds between accounts
- Make loan payments
- Access images of canceled checks
- Order new personal checks
- Download financial data to commercial software to analyze your spending and saving habits
- Sign up for email notifications that alert you to significant activity involving your accounts
- Access secure forms for account maintenance
- Electronic Bill Pay is a free service of Rockland Federal Credit Union
- Pay one-time bills in a matter of minutes
- Schedule payments of recurring bills, like utilities, months in advance
- Time your payments to maximize your own personal cash flow
- Arrange for your bills to be sent to you electronically, cutting down on clutter at home
- Reduce the risk of paper checks being lost in the mail
- Eliminate late payment fees by signing up for notifications of due dates
- Get an email each month when your account statement is available for viewing
- Gain access to your monthly statement several days ahead of when you might receive it in the regular mail
- Enjoy less clutter with this paperless option
- Avoid the risk of having your personal financial data placed in the mail stream
- Use your eStatement to track down a specific transaction or dig deeper into your spending habits
- Request immediate transfers or schedule one for a future date
- Easily arrange for recurring transfers
- To get started, log into Online Banking, click on the “Move Money” tab and select "External Transfers"
- To send or receive funds to your accounts externally, add the information about the outside institution by clicking on “Add External Account.” (If you are establishing a new relationship with this institution, a deposit verification request may be required)
- Pay immediately or schedule a payment for a future date
- Easily arrange for recurring payments
- To get started, log into Online Banking, click on the “Move Money” tab and select "Pay a Person"
- Select "Add Contact" and follow the steps provided
Direct Deposit
There's no need to stand in line to make a deposit - or to wait several days for funds to become available. With Direct Deposit, your paycheck, government benefits, or pension payments is electronically fast-forwarded into your RFCU account.
Text Message Banking FAQs
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How do I enroll in Text Message Banking?
Please login to Online Banking on our website, and visit the Mobile Banking & Alerts section under the Additional Services tab. You can add your mobile phone number and then you will receive a one-time activation code with instructions.
What is a primary text banking account?
Your primary account is the default account that we will use when you text “BAL” to 454545. You should select the account that you will likely want to check the most often.
Can I change my primary account selection later?
Yes, you can change the primary account at any time by visiting the Mobile Banking & Alerts page of Online Banking.
What commands can be used? (image of Commands card)
- BAL – primary account balance
- BAL ALL – all account balances
- BAL CHK – checking account balances
- BAL SAV – savings account balances
- LAST – last 5 transactions of primary account
- TRANS – transfer funds to primary account
- STOP – deactivate text message banking
- HELP – help for which commands to use
Is a password needed for this service?
No, once you have activated the service there is no need for a password.
What should I do if I lost my phone?
Login to Online Banking and navigate to the Mobile Banking & Alerts page. Click the deactivate link to cancel the service.
I have a new mobile phone number. Can I change my number online?
Yes, though you will first need to deactivate the service for the previous mobile phone number. Please visit the Mobile Banking & Alerts page through Online Banking.
Can I receive alerts for certain account activity?
Yes, you can configure alerts on the Mobile Banking & Alerts page of Online Banking. You can setup Low Balance, High Balance, Large Withdrawal, and Large Deposit alerts based on dollar amounts. You can also setup a recurring Balance Update.
Internet Banking Security
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Be vigilant when using Online Banking.
Online Banking offers tremendous convenience when managing your money. But there are important steps you should take to ensure your accounts and identity remain secure.
- Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
- Change your password on a regular basis.
- Use the Exit button to end each Online Banking session. Do not use the Back button to exit the site.
- Change your session timeout in User Options to a time that meets your needs.
- Balance your account on a regular basis so you can track all activity.
Banking FAQs
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Are my deposit accounts insured?
Yes! Deposits are fully insured up to the legally permissible deposit limits allowed by Massachusetts regulations.
How do I set up Direct Deposit of my payroll check?
After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
How do I set up Direct Deposit of my Social Security check?
After your checking application has been approved, contact Social Security at 1-800-772-1213. You should have your checking account number (you can find this by looking at your statement or one of your checks-it is the second set of numbers on the bottom of your check) and our Routing number 211373348 ready when you call.
Can I get information about my account by phone?
Yes! Account information is available from our Member Service Representatives during business hours at (800)562-7328 or at any of our branch offices.
Can I do all of my banking with you?
Yes! Thanks to the convenience of Direct Deposit, Mobile Deposits, Bill Pay and ATMs, everyday banking activities can be performed on your own time.
Can I look at all of my transactions at any time?
Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Mobile Banking App
View Full Page: Mobile Banking App
- Get checking or savings account balances in real time
- View account history
- Transfer funds between accounts
- Pay bills electronically
- Apply for a loan or open an account
- Check account, mortgage and loan rates
- Deposit checks using your smartphone camera
- Locate one of our Massachusetts branches or a nearby ATM
- Sign up for automatic notifications that alert you when something significant is happening with your account
- Log into the RFCU Mobile App and click on the "Check Deposit" option
- Read and accept the User Agreement and allow two business days for your registration to be reviewed and approved
- You will receive an email notification with the status of your registration request.
- Endorse your check as you normally would
- Take photos of the front and back
- Follow simple directions in the App to send us your deposit
- Receive electronic verification that we've received your funds
- Get quick access to your money, perhaps as soon as the next business day
- Get an email each month when your account statement is available for viewing
- Gain access to your monthly statement several days ahead of when you might receive it in the regular mail
- Enjoy less clutter with this paperless option
- Avoid the risk of having your personal financial data placed in the mail stream
- Use your eStatement to track down a specific transaction or dig deeper into your spending habits
- Request immediate transfers or schedule one for a future date
- Easily arrange for recurring transfers
- To get started, log into the RFCU Mobile App, select "Move Money," then "External Transfers"
- To send or receive funds to your accounts externally, add the information about the outside institution by clicking on "Add External Account." (If you are establishing a new relationship with the external institution, a deposit verification request may be required)
- Pay immediately or schedule a payment for a future date
- Easily arrange for recurring payments
- To get started, log into the RFCU Mobile App, select "Move Money," then "Pay a Person"
- Select "Add Contact" and follow the steps provided
- Electronic Bill Pay is a free service of Rockland Federal Credit Union
- Pay one-time bills in a matter of minutes
- Schedule payments of recurring bills, like utilities, months in advance
- Time your payments to maximize your own personal cash flow
- Arrange for your bills to be sent to you electronically, cutting down on clutter at home
- Reduce the risk of paper checks being lost in the mail
- Eliminate late payment fees by signing up for notifications of due dates
- Safe and convenient way to make purchases in store or online with Apple Pay, Google Pay, or Samsung Pay.
- Link your Rockland Federal Credit Union Credit or Debit Card to your mobile device
- When making in store purchases, swipe or tap your phone against the electronic payment terminal.
- Your card number is never stored on your device or shared with servers.
- Sign up for account activity alerts
- Check balances for checking and savings accounts
- View recent transactions
- Transfer funds between accounts
Want to learn more about the online banking services at Rockland Federal Credit Union? Give us a call or visit us at one of our Massachusetts branches in Bristol County, Norfolk County and Plymouth County.
*Mobile banking is offered as a free service. You may incur and are responsible for any charges assessed by your mobile carrier. Message and data rates apply.